Returns, Refunds & Exchange Policy

Last Updated: 25 October 2026

At Silvoryn, we want you to love every piece of jewellery you receive. If something isn't right with your order, we're here to help.

This policy explains the conditions and process for returns, exchanges, cancellations and refunds for purchases made through www.silvoryn.com.

1. Return Eligibility

Customers may request a return within 3 days of delivery, subject to the conditions outlined in this policy.

To qualify for a change-of-mind return:

  • The product must be unused, unworn and in its original condition.

  • The product must be returned with its original packaging, tags, authenticity cards and accessories, where applicable.

  • The product must not show signs of damage, alteration or misuse after delivery.

  • The return request must be submitted within 3 days of delivery.

All return requests are subject to verification. We will communicate the return instructions after reviewing your request.

This return window does not restrict any statutory rights or remedies available under applicable law, including those relating to defective, damaged, incorrectly supplied or misdescribed products.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, at [Insert Customer Support Email].

Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • Images of the packaging and shipping label, where relevant.

Our team will review the issue and advise you on the next steps. Depending on the circumstances, we may arrange a replacement, exchange, repair or refund, as appropriate under applicable law.

Please retain the product and its packaging until the issue has been resolved, where reasonably possible.

The 48-hour reporting period helps us investigate shipping and product issues promptly. It does not eliminate or restrict any statutory rights you may have under applicable law.

3. Products Eligible for Return

Eligible jewellery products, including earrings, may be returned within the 3-day return window, provided they meet the applicable return conditions.

Products must be unused, unworn and returned in their original condition with their packaging and accessories, where applicable.

Personalised, engraved or customised products and products explicitly marked as final sale may be excluded from change-of-mind returns where legally permitted and clearly disclosed before purchase.

These exclusions do not apply where a product is defective, incorrectly supplied, misdescribed or otherwise eligible for a remedy under applicable law.

4. Return Process

To initiate a return:

  1. Contact us at support@silvoryn.com or through our official customer support channel within 3 days of delivery.

  2. Include your order number, product details and reason for the return.

  3. Provide photographs or other information reasonably required to assess the request.

  4. Wait for our team to confirm the return instructions.

  5. Pack the product securely with the required accessories and documentation.

  6. Ship the product using the return method arranged or approved by Silvoryn.

Please do not send products to an address that has not been confirmed by our support team.

Once we receive the returned product, we will inspect it and notify you of the outcome.

5. Return Shipping Charges

Silvoryn will cover the return shipping cost for eligible change-of-mind returns.

We will communicate the return shipping arrangements and provide instructions for sending the product back.

Customers should use the return method specified by our team to ensure the shipment can be tracked and received.

For products that arrive damaged, defective, incorrect or materially different from their description, Silvoryn will arrange or reimburse reasonable return shipping costs as appropriate under applicable law.

No undisclosed or unauthorised return shipping deductions will be made from an approved refund.

6. Refund Policy

Once a returned product has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be initiated within 5–7 business days after approval.

Refunds will generally be processed through the original payment method, where reasonably possible. The time taken for the amount to appear in your account may depend on your bank, payment provider or card issuer.

For Cash on Delivery orders, we may request the bank account or other payment details necessary to process the refund securely.

We will never ask for your UPI PIN, banking password or OTP to issue a refund.

Shipping charges, COD fees and other charges will be refunded where required by applicable law or where expressly stated in the relevant offer or policy.

If a refund is delayed beyond the communicated timeframe, please contact our customer support team with your order number.

7. Exchanges

Customers may request an exchange within 3 days of delivery, subject to product availability and eligibility.

Exchanges may be considered for reasons such as:

  • Size or fit issues, where applicable.

  • A preference for another available product.

  • A damaged, defective or incorrectly supplied item.

The product must be returned in its original condition with its packaging and accessories, where applicable. Defective or incorrectly supplied products will be handled in accordance with applicable law.

If the replacement product has a different price, we will communicate the price difference before confirming the exchange.

If an exchange is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

Silvoryn will cover reasonable return shipping costs for approved exchanges. Any additional shipping charge for delivering the replacement product will be communicated before the exchange is confirmed.

8. Order Cancellations

Customers may request cancellation before an order is dispatched by contacting our support team.

Once an order has been dispatched, cancellation through the standard process may no longer be possible. In such cases, the applicable return policy will apply, subject to applicable law.

If Silvoryn cancels an order because a product is unavailable or the order cannot be fulfilled, any amount paid will be refunded as applicable.

Nothing in this section limits any cancellation or refund rights provided under applicable law.

9. Promotional Offers and Discounted Orders

Products purchased using promotional codes, launch offers, bundles or other discounts remain subject to this policy.

Any specific return or exchange conditions associated with an offer will be communicated clearly before purchase.

A promotional discount does not remove a customer's rights regarding defective, damaged, incorrectly supplied or misdescribed products.

Where a refund is approved for a discounted purchase, the refund will generally reflect the amount actually paid for the returned product, subject to applicable law and the disclosed terms of the relevant offer.

10. Lost or Undelivered Orders

If your order has not arrived within the communicated delivery timeframe, please contact us with your order number.

We will coordinate with our shipping partner to investigate the shipment.

Where an order is confirmed lost, cannot be delivered or otherwise qualifies for a refund or other remedy, we will provide an appropriate resolution in accordance with applicable law.

11. Silver Jewellery Care

Silver jewellery may naturally tarnish over time due to exposure to air, moisture, cosmetics, sweat and other environmental factors.

Normal tarnishing, where consistent with the product's material and description, is not automatically considered a manufacturing defect.

However, this does not exclude claims involving defective workmanship, inaccurate purity claims, misdescription or other issues for which a remedy is available under applicable law.

Please follow the jewellery care instructions supplied with your product.

12. Contact Us

For returns, exchanges, cancellations or refund-related questions, contact:

Brand: Silvoryn
Website: https://www.silvoryn.com
Email: support@silvoryn.com
Phone / WhatsApp: NA
Business Address: Jajpur Road, Jajpur, Odisha

Please include your order number in all communications to help us resolve your request efficiently.

Silvoryn reserves the right to verify return requests and apply this policy fairly and consistently, subject to applicable consumer protection laws and other legal obligations.