Privacy Policy

Last Updated: 25 October, 2026

This Privacy Policy explains how Silvoryn (“Silvoryn”, “we”, “our” or “us”) collects, uses, stores, shares and protects personal information when you visit our website, browse our products, place an order, contact us or interact with our marketing communications.

Website: https://www.silvoryn.com

Brand operator: SILVORYN BY PRUSTY PRIVATE LIMITED

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will obtain it through an appropriate process.

1. Information About Us

Silvoryn is a silver jewellery brand offering jewellery and related products through its online store.

This website is powered by Shopify, which provides the ecommerce platform used to display products, process orders and support our online shopping experience.

For privacy-related questions, requests or complaints, you may contact us using the details provided in the Contact Information section below.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

2.1 Personal and Contact Information

This may include your name, email address, mobile number, billing address, shipping address and other contact details you provide when placing an order or contacting us.

2.2 Order and Transaction Information

We may collect information relating to your purchases, including products ordered, order value, delivery details, order history, payment status, refunds, cancellations, returns and customer service requests.

Payment information is processed through the payment providers available at checkout. We do not intentionally store complete payment card credentials on our own systems where those details are handled by the relevant payment provider.

2.3 Account and Communication Information

If you create an account, subscribe to our communications, submit a review or contact customer support, we may collect the information associated with those activities.

This may include your preferences, messages, feedback, review content, communication history and marketing consent or opt-out status.

2.4 Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring URLs, approximate location derived from technical information and interactions with website features.

We may use cookies, pixels and similar technologies to support website functionality, measure performance, understand customer behaviour and, where permitted, personalise advertising.

2.5 Information from Third Parties

We may receive relevant information from service providers that support our store, including Shopify, payment processors, shipping and logistics partners, analytics providers, advertising platforms and customer communication tools.

Such information is handled in accordance with applicable law and the relevant provider's privacy practices.

3. How We Use Your Information

We may use personal information for the following purposes:

  1. Order fulfilment: To process purchases, arrange shipping, provide tracking information and manage returns, exchanges and refunds.

  2. Customer support: To respond to questions, complaints, delivery issues and product-related enquiries.

  3. Payments and fraud prevention: To facilitate payments, verify transactions, identify suspicious activity and protect our store.

  4. Website operations: To operate, maintain, troubleshoot and improve our website and ecommerce services.

  5. Personalisation: To remember relevant preferences and provide a more useful shopping experience where permitted.

  6. Marketing communications: To send promotional emails, SMS or WhatsApp messages when we have the required consent or another lawful basis.

  7. Analytics and advertising: To measure campaigns, understand website performance and improve advertising relevance, subject to applicable consent and privacy requirements.

  8. Legal and regulatory obligations: To maintain appropriate records, respond to lawful requests and comply with applicable laws.

  9. Business protection: To detect misuse, investigate suspected fraud, enforce our terms and protect our customers and business.

We will not use personal information for purposes that are incompatible with the purposes communicated to you, except as permitted by applicable law.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

  • Keep your shopping cart and checkout functional.

  • Remember certain preferences.

  • Understand website traffic and customer interactions.

  • Measure the effectiveness of marketing campaigns.

  • Support relevant advertising and remarketing, where permitted.

You may be able to manage cookies through your browser settings and any cookie preference controls provided on our website.

Disabling certain cookies may affect the functionality of parts of the website. Where consent is legally required for non-essential cookies or tracking technologies, we will seek the required consent.

5. When We Share Personal Information

We do not sell personal information to third parties for their independent use in exchange for money.

We may disclose relevant information to the following categories of recipients when necessary and permitted by law:

5.1 Ecommerce and Technology Providers

Shopify and other technology providers that help us host, maintain and operate our website.

5.2 Payment Service Providers

Payment gateways, banks and payment processing partners that facilitate transactions, refunds and fraud checks.

5.3 Shipping and Logistics Partners

Courier companies, fulfilment providers and delivery partners that need your name, contact details, delivery address and shipment information to deliver your order.

5.4 Marketing and Analytics Providers

Advertising, analytics, email and messaging platforms that help us measure performance and communicate with customers. Where required, we will obtain appropriate consent before sharing information for advertising or marketing purposes.

5.5 Professional and Legal Advisers

Accountants, auditors, legal advisers, insurers and other professional service providers where necessary.

5.6 Authorities and Other Parties

We may disclose information when required by law, pursuant to a lawful request, to protect legal rights or to address fraud, security threats or other unlawful activities.

5.7 Business Transfers

If our business is reorganised, merged, acquired or transferred, relevant information may be disclosed as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

Third-party providers may process information under their own terms and privacy policies. We take reasonable steps to work with providers that support appropriate data protection practices.

6. Shopify and Third-Party Services

Our store is hosted on Shopify. Information submitted through our website may be processed by Shopify and other service providers involved in delivering the services you use.

Our store may also integrate services such as payment gateways, courier platforms, product review applications, customer support tools, email marketing platforms and advertising analytics.

The information processed and the purposes of processing depend on which integrations are enabled on our website.

Please review the relevant third-party privacy policies where appropriate. We encourage you to contact us if you need clarification about a particular service used by our store.

7. Marketing Communications and Your Choices

If you subscribe to our marketing communications or otherwise provide the required consent, we may send you product updates, new collection announcements, special offers and other promotional messages.

You can opt out of promotional emails using the unsubscribe link provided in the message. You can request that we stop promotional SMS or WhatsApp communications through the opt-out mechanism provided or by contacting us.

Opting out of marketing does not prevent us from sending essential transactional communications, such as order confirmations, payment updates, shipping notifications or responses to your support requests.

We will respect your applicable privacy and marketing communication rights.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, dispute resolution, fraud prevention and other applicable legal obligations.

Retention periods depend on the nature of the information, the purpose for which it was collected and applicable law.

Where information is no longer required and no legal obligation requires its retention, we will take appropriate steps to delete or anonymise it, subject to technical limitations and applicable requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, appropriate account permissions, secure service providers and other safeguards suited to the information processed.

No online platform or electronic transmission can be guaranteed to be completely secure. If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you.

  • Request correction or updating of inaccurate personal information.

  • Request erasure of personal information where legally applicable.

  • Withdraw consent where processing is based on consent.

  • Request information about how to exercise applicable grievance or complaint rights.

  • Nominate another person to exercise rights on your behalf where permitted by applicable law.

Certain information may need to be retained to meet legal obligations, complete transactions or establish, exercise or defend legal claims.

To submit a request, contact us using the details below. We may need to verify your identity before acting on a request.

We will respond within the time limits and through the procedures required by applicable law.

11. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law.

Where parental consent, guardian consent or additional safeguards are required by law, we will comply with those requirements.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can assess and address the request in accordance with applicable law.

12. International Data Processing

Some service providers supporting our website may process information in locations outside your state or country.

Where personal information is transferred internationally, we will take the steps required by applicable law, including any relevant restrictions, safeguards or contractual requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date. Where legally required, we will provide additional notice or seek consent before implementing material changes.

14. Contact Information and Privacy Grievances

For privacy questions, requests, corrections or complaints, contact:

Brand: Silvoryn
Legal business name: Silvoryn by Prusty Private Limited
Website: https://www.silvoryn.com
Email: info@silvoryn.com
Phone: +91 98271 03916
Registered address: 552, Jajpur Road, Jajpur, Odisha - 755019
Privacy grievance contact: Soumyaraj Prusty

Please include sufficient information to help us identify your request without sending unnecessary sensitive personal information.

We will review and respond to privacy grievances in accordance with applicable law.

 

 

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required, it will be obtained through the applicable consent mechanism rather than relying solely on this acknowledgement.